Careers

This role provides specialist expertise in Information and Communication Technology. The post holder will also be responsible for specific client Projects within the country. They will ensure the correct functioning of all ICT hardware and software, and support the team in their use.  They will ensure compliance, operational effectiveness and the highest standards of project management and client support.   

·       Ensure effective and efficient use and application of all deployed technologies and software

·       Ensure all personnel are competent in the technology they are required to use and ensure  training is delivered  as required  

·       Provide troubleshooting, support and repair for IT equipment and network malfunctions  

·       Implement and manage suitable and robust communications plans.   Devise strategies to address  communication gaps   

·       Assist with the drafting and maintenance of ICT policies and SOPs

·       Project Manager for key Client contract, ensuring compliance and operational effectiveness

·       Ensure compliance with and adherence to IDG’s Security Operations Management System. 

·       Ensure the morale, welfare and life support of all  project  personnel

·       Work  with  other PMs  to deliver a coordinated and integrated guard force at all locations  

·       Write and submit accurate and timely reports / returns for internal and client use 

Requirements

·       A Bachelor’s Degree in Computer Science or related field

·       Minimum 3 years of field based experience in complex, high threat and/or austere locations working in a commercial environment 

·       Minimum 2 years experience of Private Security Company (PSC) management as site manager, project manager, operations manager or equivalent  

·       Documented experience of writing training 

·       Experience of running exercises, ranges and training packages  

·       Experience of managing a diverse team of personnel, both international and local, for a PSC or similar in a high threat/austere location. 

·       Excellent computer literacy 

·       In-depth understanding of ICT systems, including modern technologies to enable electronic tagging, tracking and accounting of people and sensitive items. 

·       Experience of working in a multilingual, mulitnational environment 

·       Fluent command of English

·       Proven ability to build and maintain client relationships

The Country Operations Manager ensures the effective and efficient running of operations that support all sites in Afghanistan. The COM is also responsible for specific client Projects within the country - ensuring compliance, operational effectiveness and the highest standards of project management and client support. Key aspects of the role include:

·        Manage and coordinate activity to provide a single common operating picture of IDG operations and ensure common standards and procedures across all projects

·        Administer, oversee and implement the Security Operations Management System on behalf of the Country Manager and in collaboration with all Operations/Project Managers

·        Coordinate, integrate and ensure administration of other Operations/Project Managers 

·        Ensure   security of the IDG  premises in  Kabul. Including site risk assessment, rostering/manning of the guard force and all contingency and emergency plans

·        Manage Fire and Safety standards and capability across all sites 

·        Ensure up-to-date country wide emergency and contingency plans are in place and are regularly exercised and tested, including MEDEVAC and EVAC

·        Work as Project Manager for key client contract, ensuring compliance and operational effectiveness

·        Ensure the morale, welfare and life support of all project personnel

·        Work with other PMs to deliver a coordinated and integrated guard force at all locations to achieve efficiencies and effectiveness  

·        Write and submit accurate and timely reports / returns for internal and client use

Requirements

·       5 years of field based experience in complex, high threat and/or austere locations working in a commercial environment. 

·       2 years of Private Security Company (PSC) or NGO management as site manager, project manager, operations manager or equivalent. 

·       Experience of managing a diverse team of personnel, both international and local, for a PSC or similar in a high threat/austere location. 

·       Experience of managing and deploying armed PSC personnel, incl all aspects of RUF, licences, permits, training and delivery standards, deployment, SOPs, etc. 

·       Excellent computer literacy 

·       Good understanding of ICT systems, including modern technologies to enable tracking and accounting of people and sensitive items. 

·       Experience of working in a multilingual, mul ti national environment.

·       Fluent command of English

·       Proven ability to build and maintain client relationships

·       A demonstrable commitment to ensuring the welfare of personnel under their responsibility, in line with  IDG’s  ethos

• Manage all operational, logistical, welfare and administrative aspects of all IDG personnel
  
• Manage all aspects of the performance of IDG personnel
  
• Maintain close liaison with clients to ensure that contract goals are met in accordance with contract requirements. Ensure good client relations and manage client expectations.
  
• Prepare all periodical reports to clients on all milestones in accordance with contracts for approval by the Country Manager. Prepare and submit weeky report to client through Country Manager.
  
• Assist the Country Manager in the accurate production of invoices to clients and the timely payment for IDG services.
  
• Supervise and direct the training and development of assigned guards in co-ordination with the Country Manager.
  
• Ensure the maintenance of all individual and collective training records required for contract compliance in co-ordination with the Country Manager.
  
• Manage and guide supervisors assigned to contracts. Manage staff delivery and standards.
  
• Manage assigned personnel safety, welfare, wellness and health.
  
• Any other tasks as delegated to them by the Country Manager.
  

Requirements

• At least 10 years' experience of security operations
  
• Police or Military background
  
• Fluent command of English
  
• Proven ability to build and maintain client relationships
  
• Instructor qualifications desirable
  
• A demonstrable commitment to ensuring the welfare of personnel under their responsibility, in line with IDG's fundamental ethos
  

Benefits